We want you to be completely satisfied with your purchase, but if you need to return any new, unused item, we have a few guidelines in place.
Please read our return policy carefully to understand our terms.
- All sales of kratom extracts, e-liquid, butane, lighter fluid, whip cream chargers, hemp flower, and hemp-derived THC/CBD edibles/tinctures are final.
- Otherwise, you have seven days from the date of purchase to return any new, unused item for a refund or exchange.
- Disposable vapes and cartridges (nicotine and hemp-derived THC/CBD) can only be returned within 24 hours of purchase.
- We cannot accept returns for used hand pipes, water pipes, glass accessories (bowls, bangers, down stems, etc.), or electronic vape devices (refillable nicotine, concentrate, or dry herb).
- You must provide a receipt to process a return (exchange or refund). Without it, we won’t be able to process your return.
- We do not accept returns on previously exchanged purchases.
Our return policy allows for only one exchange or refund per purchase.
If you have any questions or concerns regarding our return policy, please feel free to email us at firstname.lastname@example.org, and we’ll be happy to assist you.